Case managers and absenteeism coaches


Case manager with delegated tasks

Our case managers offer expert UWV-proof process guidance for the implementation of the Gatekeeper Improvement Act. These tasks are delegated to the case manager by the occupational health doctor. The case manager is an important link in your absenteeism management. For example, an employer is not allowed to ask for the reason for reporting ill; a case manager to whom tasks are delegated is allowed to do so. In order to objectify and unravel the causes of absenteeism, they use triage (questionnaires) by default. The (occupational health) doctor assesses the results of the triage process and determines whether the assistance of a (occupational health) doctor (consultation hours) is necessary or whether supervision of the employee by the manager is appropriate, considering the observed points of attention. The case manager communicates the results of the triage to the employee and manager so that they can act on their shared responsibility for employability. As your first point of contact for absenteeism support, the case manager can, for example, also support you in arranging the right interventions.

Absenteeism coach

Practice shows that managers and employees sometimes find it difficult to take up joint ownership of reintegration. In that case, our absenteeism coaches are there to support them on the specific employability issue within the process of the Gatekeeper Improvement Act. For example, by advising a manager on their responsibility to create an employability/reintegration schedule. And coaching on having concrete conversations with the employee about their reintegration possibilities or activating the employee to self-manage their health and employability. If necessary, an employability coach operating on the basis of employability, lifestyle, resilience, job, career or HR can be deployed to speed up the necessary self-management (awareness and behaviour).

In addition, the absenteeism coach can play a role in advising the manager on effective measures, including paying attention to lifestyle and working conditions, to prevent absenteeism. And in training managers in the early detection of overburdening and stress and how to constructively discuss this with the employee.

More information

Would you like more information? Call us via +31 (0) 88 – 286 60 55 or contact us through the contact form. We’d be happy to think along with you.